TERMS AND CONDITIONS
The Happy Puzzle Company Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: firstname.lastname@example.org
Making a purchase
Making a purchase could not be easier. Just browse our online shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'checkout' and you will be asked for a few details that we will need in order to be able to complete the order. We accept credit and debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction cost into your own currency. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Our standard UK P&P is £4.95. Delivery is FREE on orders over £50.
Standard UK delivery times are 5 to 7 working days for personal orders (although this is usually much quicker). For school orders please allow 10 days for delivery. Orders are sent on a tracked courier service and can be tracked via the "My Account" function on the web site.
For all orders please allow a maximum of 28 days for delivery on standard delivery.
A next day UK delivery service is available for a charge of £8.95. This is applicable for next day deliveries of all order values. Next day delivery orders are dispatched the same day if placed before 1.45pm on Monday to Friday. Orders placed after 1.45pm are dispatched the next working day. Orders placed before 1.45pm on a Friday will be delivered the following Monday (or Tuesday if placed after 1.45pm). Any orders placed on a bank holiday will be dispatched on the next working day
Should your item need to be pre-ordered, we will dispatch it for you once it has arrived in our warehouse. You are free to cancel the pre-ordered item anytime before dispatch.
Credit Card Security
When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on our web site.
If you need to reach us, please email us on email@example.com, alternatively you can call on 020 8953 4484 or fax us on 0844 848 2821 (International +44 20 8953 4484) or write to us at The Happy Puzzle Company, PO Box 586, Elstree, Herts, WD6 3XY. Please note that our Customer Services department is open between 9am and 5.30pm from Monday to Thursday, and between 8am and 3.30pm on a Friday. Outside of these hours you will be able to leave a message and we will contact you once we reopen.
Our 0844 numbers cost 7p per minute plus your phone company's access charge. Other networks may charge differently and mobile networks usually charge more.
Unless otherwise stated, we offer a full money back guarantee if goods are returned within 14 days of receipt. We make a deduction from the reimbursement for the loss in value of any good supplied, if the loss is the result of unnecessary handling by you, defined as going beyond the sort of handling that might be reasonably allowed in a shop. The description of all products is clear on the box and there should be no need to remove protective packaging, such as cellophane wraps, which are in place to ensure products we supply to children are not subjected to tampering and hence removal will mean products cannot safely be resold and will result in no monies being refunded. If in doubt, please call our Customer Services team. We regret that unless the goods are faulty or not as described, we are unable to refund postage and packaging costs. Please note that returns are entirely the customer's responsibility. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied. Exchanges of an item will cost £4.95 for the delivery. Please send in a cheque with the returned item or call us on 020 8953 4484 option 3 to make payment over the phone.
We strongly suggest that you insure against loss. We regret that we cannot be held responsible for returned goods that are damaged en route, or that do not arrive back. Postage will only be refunded in the case of damaged or faulty goods. Please note that any errors or omissions from an order must be reported within seven days of receipt of the items. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334. Payment on our web shop can be made by credit or debit card or via Pay Pal. You may also telephone to place an order or send your order together with a cheque or postal order made payable to the 'The Happy Puzzle Company Ltd'.